Shipping policy

Last updated: April 20, 2026

Atelier Valment (“we”, “our”, “us”) aims to deliver your order as quickly and reliably as possible. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

If we experience a high volume of orders or unexpected delays, processing times may be slightly extended. In such cases, we will notify you.

2. Delivery Time

Estimated delivery time for orders is 1–3 business days, depending on your location.

Please note that delivery times are estimates only and may vary due to courier delays or external factors beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and order details.

Any applicable shipping fees will be clearly shown before completing your purchase.

4. Delays & Issues

We are not responsible for delays caused by courier services or unforeseen circumstances.

However, we will always do our best to support you in resolving any shipping-related issues.

 

5. Incorrect Address

It is the customer’s responsibility to provide accurate and complete shipping information at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately at:

📩 ateliervalment@gmail.com

6. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after being delivered by the courier.

For assistance, please contact the shipping carrier directly and then reach out to us if needed.

7. Contact Us

If you have any questions regarding shipping, please contact us at:

📩 ateliervalment@gmail.com